September 2013 Healthcare Event: Full Presentations

On Sept. 24, 2013, healthcare industry leaders gathered at DiversityInc’s special event, “Culturally Competent Healthcare: How Diversity Creates Better Patient Outcomes,” to discuss health disparities, supplier diversity, clinical trials, Black and Latino physician shortages, and other issues facing patient care today. Click on any of the presentations to view the full videos with the presentation slides.

Dr. Joseph Betancourt, Massachusetts General HospitalEliminating Health Disparities

Dr. Joseph Betancourt: Director, The Disparities Solutions Center – Massachusetts General Hospital
What strategies are hospitals, health insurers and pharmas implementing to encourage effective cross-cultural care that will reduce disparities? What types of educational tools are most effective?



Dr. Jennifer Mieres, North Shore-LIJ Health SystemCulturally Competent Patient Care—Race/Ethnicity

Dr. Jennifer Mieres: Senior Vice President, Office of Community & Public Health and Chief Diversity Officer – North Shore-LIJ Health System Dr. Richard Amiraian: Corporate Vice President for Primary Care – Continuum Health Partners Dr. Naa-Abia Casely-Hayford: Associate Medical Director, Ambulatory Care Services, Medical Director, Employee Health Services – St. Luke’s-Roosevelt Hospital Center
Learn how to best understand patient values and beliefs, attract and retain representative staffs, and mobilize outreach for sustainable wellness programs.

Mark Fowler, Tanenbaum Center for Interreligious UnderstandingCulturally Competent Patient Care—Religion

Mark Fowler: Managing Director of Programs – Tanenbaum Center for Interreligious Understanding Judith Natale Sabino: Diversity/Cultural Liaison – Lehigh Valley Health Network
More than 40 percent of patients make medical decisions based on religious beliefs but only 9 percent of physicians ask patients about their religious needs. How can hospitals eliminate this gap?


Misty Hathaway, Mayo ClinicHCAHPS—Why an Engaged Workforce Yields Maximum Reimbursement Dollars

Misty Hathaway: Director of Marketing and Administrator for the Office of International Alliances – Mayo Clinic
Learn how hospitals are using D&I to increase and measure employee engagement to ensure better HCAHPS results.



Ronald Copeland, Kaiser PermanenteDriving Clinical Excellence Through Diversity and Inclusion

Dr. Ronald Copeland: Senior Vice President, National Diversity Strategy & Policy and Chief Diversity Officer – Kaiser Permanente
How diversity and inclusion has helped Kaiser Permanente improve the quality of care that the organization delivers to patients.



Dr. Coleman Obasaju, Eli Lilly and CompanyDiversity in Clinical Trials—Improving Research Outcomes, Targeted Drug Development

Dr. Coleman Obasaju: Senior Medical Director, Lilly Oncology and Global Leader, Diversity in Clinical Research – Eli Lilly and Company.
Learn how pharmaceutical leaders are partnering with not-for-profits to elicit specific information that will improve outcomes for Black, Latino and Asian populations for diseases such as diabetes, heart disease and cancer.



Dr. Maia McCuiston Jackson, Mid-Atlantic Permanente Medical GroupReducing the Black and Latino Physician Shortage

Dr. Maia McCuiston Jackson: Physician Director of Multicultural Services – Mid-Atlantic Permanente Medical Group
What can hospitals do to create a pipeline of physicians from these groups and to effectively recruit and retain them?



Steve Millerman, Prime AccessQuantifying Health Disparities and Linking Multicultural Marketing to Sales

Steve Millerman: CEO – Prime Access
Tracking multicultural marketing investments and measuring ROI is no longer an impossibility.



Nancy Di Dia, Boehringer IngelheimPanel: Resource Groups—Building Engagement and Culturally Competent Care

Nancy Di Dia: Executive Director, Diversity, Inclusion & Engagement – Boehringer Ingelheim Le Joyce Naylor: Executive Director, Diversity & Inclusion – Cleveland Clinic Tracy Edmonds: Director, HR & Diversity – WellPoint
How resource groups improve outcomes by providing services such as translations, cultural intelligence and connections to community organizations; providing opportunities for recruitment, retention and development of employees; and helping build stronger partnerships with communities.


Anita Allemand, CVS CaremarkImproving Patient Medication Adherence—The Role of the Retail Pharmacy and Retail Clinics

Anita M. Allemand: Vice President, Product Innovation and Management – CVS Caremark
Learn how cultural competence among pharmacists can impact patient adherence to medication and treatment.



Dr. Glenn Croxton, Henry Ford Health SystemHow Hospitals Develop Supplier-Diversity Initiatives

Dr. Glenn Croxton: Director, Vendor Compliance and Management – Henry Ford Health System
How are hospitals growing supplier-diversity efforts to mirror the increasing diversity of their patient base and using these efforts to strengthen community ties?

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